MedMe Health

Leading MedMe’s engineering team to help key pharmacy customers

Healthcare

B2B

SaaS

Our Impact

We supported MedMe Health with engineering leadership and support as they saw a spike in demand during the COVID-19 vaccine rollout.

Stepped in as an interim CTO to help align their relative new engineering team
Enabled them to increase product velocity and customize their platform to onboard critical customers
Set the team up for success through training, hiring, clearing out technical debt, and more

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MedMe Health is powering the pharmacies of the future.

Backed by Microsoft and Y Combinator, MedMe Health builds software for pharmacists to deliver paid clinical services like prescribing and adapting medications, point-of-care testing, giving vaccinations, and monitoring chronic conditions. They are trusted by 4,000+ pharmacies, including large chains such as Rexall, Shoppers Drug Mart, Guardian, and Pharmasave.

Their web-based platform helps both independent pharmacies and large chains schedule appointments online, conduct virtual care, automate documentation, and flag clinical opportunities. With MedMe, customers have increased their efficiency of clinical service delivery by 10x and increased pharmacy revenue with the same staff.

THE VISION
Near the early beginnings of the COVID-19 vaccine rollout, MedMe Health was seeing an influx of demand and required a strong partner to come in to help lead their engineering teams and customize their platform for critical customers.

WHY LAZER?
Lazer was brought in to help MedMe accelerate and get positioned for continuous success. We offered engineering expertise and support to make sure their team could quickly establish new processes, onboard new engineers, and serve new customers.

Visit MedMe

platform

Web
Amazon Web Services (AWS)
Twilio
Vanta

Expertise

Frontend Development
Backend Development
Integrations

Stage

Seed

Investors

M12 (Microsoft)
Y Combinator
MaRS Investment Accelerator Fund

Approach

Aligning the MedMe engineering team for product velocity

With tight deadlines, an increasing need for product velocity, a compounding amount of technical debt, and an engineering culture that required leadership, we were excited to join the MedMe Health team to help steer the ship in the right direction and take advantage of the opportunities ahead.

With a strong leadership team already in place, we began focusing on aligning the engineering team and codebase in the right direction as they customized the platform to suit the needs of core clients.

Approach

Positioning engineers for success and removing technical debt

With a relatively new team, we stepped in as an engineering leader to help align the team in the right direction for success.

This included training team members, interviewing and hiring new team members, removing technical debt from the codebase, and more. Through this process, MedMe Health was able to onboard new engineers and iterate on their product without the frustration of technical debt.

Approach

Onboarding new clients to the platform during COVID-19

As key clients approached MedMe Health with a pressing need for software to help them satisfy requirements for the COVID-19 pandemic, we focused on helping the team tweak core user and pharmacist flows, work on the application’s branding, and tackle the accumulated internal technical debt.

To accomplish this, they leveraged React and TypeScript for the frontend, GraphQL for the network layer, and Java and AWS for the backend/infrastructure layer. For the web experience, AWS services used included AWS Cognito for authentication, Amazon RDS for the database, Amazon SQS as a messaging queue service, and more components.

Approach

Helping MedMe Health achieve SOC 2 compliance via Vanta

SOC 2 is an auditing procedure that ensures your data is managed correctly to protect the interests of your organization and the privacy of its clients.

Since MedMe Health worked with numerous organizations where compliance, privacy, and security are extremely important, we helped them achieve SOC 2 compliance by integrating with Vanta.

In addition, we set up a number of policies to audit system access, data egress, and cadence for penetration testing. Policies and drills were also created around procedures in the event of a security incident, such as a potential report that PII (personally identifiable information) data was leaked on the open web.

Screenshots of the MedMe website in desktop and mobile views.

Conclusion

In such a critical time in the pandemic, it was exciting to join a company that solved so many core problems with software.

While working with the MedMe Health team, we enabled product velocity, onboarded engineering hires, and positioned them to scale. We thoroughly enjoyed leading their engineering team and helping them set up for further success. We’re excited to see the MedMe Health team continue to achieve great progress!

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